@inproceedings{inproceedings, title  = {{A conceptual model for global multi-channel customer management}},

 url = {{}},

 year = {{2008}},

 month = {{12}},

 author = {{Ali M and Brooks L and Alshawi S}},

 isbn = {{9781902316581}},

 journal = {{Proceedings of the European and Mediterranean Conference on Information Systems, EMCIS 2008}},

 note = {{Accessed on 2024/12/28}}}