@inbook{inbook, title = {{Contextual Factors, Knowledge Processes and Performance in Global Sourcing of IT Services}}, publisher = {{IGI Global}}, url = {{http://dx.doi.org/10.4018/978-1-4666-2142-8.ch004 }}, year = {{2013}}, month = {{1}}, author = {{Du R and Ai S and Abbott P and Zheng Y}}, doi = {{10.4018/978-1-4666-2142-8.ch004}}, pages = {{82-109}}, note = {{Accessed on 2024/12/28}}}